Terms of Service

01The agreement

These Terms of Service ("Terms") are a binding agreement between you and [FOUNDER CONFIRM: full registered legal name, e.g. "Axivon AI Private Limited"], a company incorporated in India under the Companies Act, 2013, CIN [FOUNDER CONFIRM: CIN], with its registered office at [FOUNDER CONFIRM: full registered address, Bengaluru, Karnataka, PIN] ("Axivon AI", "Axivon", "we", "us"). They govern your access to and use of the Kavach mobile application and the axivon.ai web surfaces (collectively, the "App"). By creating an account or using the App, you confirm that you have read, understood, and accepted these Terms and our Privacy Policy.

02Eligibility

• You must be at least 18 years old. Kavach is strictly an adult product. We do not operate a parental-consent pathway and we do not offer accounts for minors. If we identify an account belonging to a person under 18 we will terminate it and delete the associated data per our Privacy Policy §09.
• You must be legally capable of entering a binding contract under Indian law.
• You must use the App in compliance with all applicable laws of your jurisdiction.
• During the early-access period you must hold a valid invite code issued by Axivon.

03Your account

• You authenticate via your phone number + OTP, optionally protected by your device's biometric lock.
• You are responsible for safeguarding your device and your phone number. If your phone is lost or compromised, contact us immediately so we can revoke active sessions.
• One person per account. You may not share your account with anyone else. You may not impersonate another person.
• You agree to keep your profile information (age, sex, conditions, medications) reasonably accurate — the App's clinical reference ranges and safety rules depend on it.

04License to use Kavach

We grant you a personal, non-exclusive, non-transferable, revocable license to install and use the App on devices you own or control, solely for your personal, non-commercial use, subject to these Terms.

You may not (a) sublicense, resell, or distribute the App; (b) modify, reverse-engineer, or decompile it except to the extent expressly permitted by law; (c) remove or alter our trademarks or notices; (d) use the App to build a competing product; (e) automate access in a way that overloads our infrastructure.

05Acceptable use

You agree not to:

• Upload anything that isn't yours or that you don't have the right to share (e.g., another person's medical records without their consent).
• Use the App for any unlawful purpose, fraud, or harm to others.
• Probe, scan, or stress-test our infrastructure (security research is welcome — see our responsible disclosure guidelines).
• Attempt to access another user's account or data.
• Send abusive, threatening, or illegal content through Sutra chat.

06Healthcare context (important)

This section repeats and expands the disclaimer at the top because it matters.

What Kavach is

• A personal health-records organizer with longitudinal trend visualization.
• A document scanner that extracts structured fields from your lab reports and prescriptions.
• An AI assistant (Sutra) that summarizes your timeline and answers questions grounded in your own data.
• A patient-controlled way to share a clinical summary with a doctor of your choosing.

What Kavach is not

• Not a regulated medical device. Kavach is currently provided as a wellness tool. We do not claim it diagnoses, cures, treats, or prevents any disease.
• Not a substitute for clinical care. Always consult a qualified clinician for medical decisions.
• Not an emergency service. For emergencies dial 112 (India) or the relevant local number.
• Not a replacement for your doctor's instructions. If our app and your doctor disagree, trust your doctor.

07AI features and limitations

Sutra and other AI features are based on large language models with known limitations.

• AI responses may be incomplete, occasionally inaccurate, or out-of-date despite our safety layer. Treat any clinically meaningful suggestion as a starting point for a conversation with your clinician.
• OCR extraction from scanned documents may misread values. Always verify the extracted data against the original report before relying on it. You can edit any field in the App.
• We log every Sutra call (prompt hash, provider, latency, cost) for audit but do not store the inferred response beyond your chat history.
• Our safety layer hard-codes refusals for: dose changes, drug discontinuation, self-diagnosis, dangerous combinations, dosing for children. If you encounter any AI output that violates this, report it to [email protected].

08Doctor Bridge

Doctor Bridge lets you generate a short-lived link or QR code that grants a clinician of your choosing read access to a curated clinical summary.

• You are the sole controller. Links are time-limited (default 24 hours) and revocable at any time from the App.
• We log who accessed each link (timestamp, IP class). You can see this access log in-app.
• By generating a link you confirm you have the right to share the data with the intended recipient.
• We are not responsible for what the clinician does with the information after they receive it. The link delivers data; the clinical relationship is between you and them.

09Your data, your ownership

• You own your data. Photos, lab values, notes, chat messages — yours. We hold them as a fiduciary, not as the owner.
• You can export. At any time, request a complete export in JSON via [email protected]; in-app export is planned and will land in a future release.
• You can delete. Request account deletion via the App or [email protected]. We hard-delete from primary storage within 30 days; see the Privacy Policy retention rules.
• We do not sell or train on your data. Period. See the "Who we share with" section of the Privacy Policy for the exhaustive list of processors.

10Fees and early access

• Kavach is currently in invite-only early access in India and is offered free of charge to the first 10,000 users.
• Future paid tiers, if any, will be announced with at least 30 days' notice; you will never be auto-charged for a feature you did not actively opt into.
• If a paid tier is introduced, you may continue using the current free tier subject to its then-applicable feature scope.

11Intellectual property

• We own the Kavach name, Axivon AI marks, app code, design, copy, models, and all related IP, except for content you provide.
• You own your User Content (records, photos, notes, chat messages). You grant us a worldwide, royalty-free license to host, process, display, and create derivative works of your User Content solely to operate the App for you and to provide aggregate, de-identified statistics (e.g., "median HbA1c across users"). This license ends when you delete the data.
• Feedback you send us (bug reports, feature requests) is non-confidential; we may use it without obligation to you.

12Suspension and termination

• You may terminate at any time by deleting your account. Your data is purged per §07 of the Privacy Policy.
• We may suspend or terminate access if you breach these Terms, abuse the system, or use the App in a way that risks harm to yourself or others. We will give you reasonable notice unless the situation is urgent.
• On termination by either party, sections that by their nature should survive — IP, disclaimers, liability caps, governing law, dispute resolution — survive.

13Warranties

The App is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties — express, implied, statutory — including merchantability, fitness for a particular purpose, non-infringement, and warranty against errors or uninterrupted operation. We do not warrant that the App will meet your requirements or be free of harmful components.

14Limitation of liability

To the maximum extent permitted by law:

• In no event will Axivon AI, its employees, directors, or partners be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, data, business, or goodwill, arising out of or in connection with your use of the App.
• Our aggregate liability for any claim arising out of or in connection with the App is limited to the greater of (a) the amount you paid us in the twelve months before the claim arose (₹0 for free-tier users) or (b) ₹10,000.

Nothing in this section limits or excludes liability that cannot lawfully be limited or excluded, including: (i) liability for death or personal injury caused by our gross negligence or wilful misconduct; (ii) liability for fraud or fraudulent misrepresentation; (iii) any liability under the Consumer Protection Act, 2019 or the DPDP Act, 2023 that cannot be contractually waived; and (iv) any statutory rights of consumers under Indian law. The ₹10,000 cap does not apply to claims arising from personal injury or from our material breach of our data-protection obligations.

15Indemnity

You will defend, indemnify, and hold Axivon AI harmless from any third-party claim arising out of (a) your unlawful use of the App; (b) your breach of these Terms; (c) your infringement of any third party's rights including IP, privacy, or publicity; (d) data you uploaded without proper authorization.

16Changes to these Terms

When we update these Terms, we (a) bump the version above, (b) update the effective date, and (c) for material changes, notify account holders via email or in-app message at least 14 days before they take effect. Continued use of the App after the effective date constitutes acceptance.

17Governing law and dispute resolution

• These Terms are governed by the laws of India.
• Any dispute will first be addressed through good-faith discussion with our Grievance Officer (see Privacy Policy §14). We will acknowledge your grievance within 3 working days and respond substantively within 30 days.
• If unresolved within 30 days, the dispute will be resolved by binding arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator appointed jointly. Seat and venue: Bengaluru, Karnataka. Language: English. For claims not exceeding ₹5,00,000 (five lakh rupees), Axivon AI will bear the arbitrator's fees and administrative costs of the arbitration.
• Courts at Bengaluru have exclusive jurisdiction to entertain any interim or injunctive proceedings.
• Consumer-court carve-out. Nothing in this section restricts a consumer's right under §34 of the Consumer Protection Act, 2019 to institute a complaint before the District, State, or National Consumer Disputes Redressal Commission having jurisdiction over the place where the consumer resides or personally works for gain. The arbitration and Bengaluru-jurisdiction clauses above do not apply to consumer complaints filed under that Act.
• DPDP escalation. Nothing in this section restricts your right to escalate a personal-data grievance to the Data Protection Board of India under DPDP Act §27.

18Contact

General product or legal: [email protected]
Privacy and data rights: [email protected]
Security disclosures: [email protected]
Safety concerns (AI output): [email protected]

Axivon AI · Bengaluru · India · Redmond · USA